If you would like to contact us please email or call us at:
Elite Creative Group
3316-A South Cobb Dr. Suite 320
Smyrna, GA 30080
FREQUENTLY ASKED QUESTIONS
1. What is the Group Code? How do I locate it?
The Group Code will be provided to you and your roommate(s) in your personalized email confirmation. You will receive this confirmation once the 1st person in your room pays their deposit. Reuse this Group Code on the Additional Payments Form as you and your roommate(s) make additional payments.
Group codes are not affiliate names or groups of people traveling together. It is a code WE assign each room. You use your group code to make additional payments, when you check in, and when you want to reference your room when you contact us.
If you are a group and will be booking more than one room, and you want to request that your rooms are near each other, please have 1 person from the group email us your request providing all the group codes that want to be near each other. You can email us at firstname.lastname@example.org
2. What is the difference in the different occupancies?
Single Occupancy – 1 person in a room.
Double Occupancy – 2 people in a room.
Third Occupancy – 3 people in a room.
Forth Occupancy – 4 people in a room.
3. What is the difference between Gold and Platinum Packages?
Gold Package is if you are providing your own transportation (ex: driving or flying) and meeting us in Pigeon Forge, TN and you will check in at your registered hotel.
Platinum Package is if you are taking a Party Bus leaving from Atlanta, Charlotte, Chicago, Detroit, DC, or Baltimore going to Gatlinburg, TN.
4. If I have a roommate(s) can I pay for my package individually or can only 1 person in a room pay for the group?
If you are rooming with other people you may pay individually or as a group. You can pay as a group by entering in the custom amount that you want to pay, and leaving us details regarding your payment in the comment box.
5. What is the hotel’s name?
You must leave a deposit to get the hotel’s name and address due to past customers booking outside of our room block causing a lot of confusion at check-in. Sorry for any inconvenience, but the Accommodation Page provides pictures and a description of the hotel; which are 3-4 Star Hotels.
6. Can I become an affiliate of the trip? Can I sell the trip to make $$?
Yes & YES! Click Here For More Details
7. I would like to be a vendor or provide a class to your guests on the trip i.e. Work Out Class, Art Class, Scuba Diving Class, Make Up Class, Salsa Class – can I be down?
YES! Our patrons include upwardly mobile urban professional and the social elite from the entertainment and corporate world. Our vendor fee is $150 not including any additional meeting space required for your set up needs.
8. What if I want to sign up after the deposit deadline or the payment deadline has already past?
It is not too late to sign up. You would pick up and pay where we are on the current payment schedule.
9. I have a group, how do I make sure our rooms are near each other or ride the same party bus?
If you would like to be near your friends in your hotel, please make the request on your registration page or email us at email@example.com. You must provide the group code, not individual names. We can only fulfill request if the group code is in the same hotel as your room. We will accept request until January 1st.
10. I have a group, how do I make sure we all ride the same party bus?
If you are traveling with a group and want to be on the same party bus please make the request on your registration page or email us at firstname.lastname@example.org. You must provide the group code, not individual names. We will accept request until January 1st. Although we do our best to fulfill bus request, buses are assigned by male to female ratio and based on hotel assignments. We have 7 hotels and we avoid having each party bus go to each hotel, to avoid long delays in your check in process.
11. Do you offer group discounts?
Yes and Yes! Please click on the link for information on our Group Discounts.
12. What fees and expenses will I pay during the trip?
All expenses are covered in your package except group skiing, lunch, dinner, local activities, and beverages at the indoor water park. Gold packages are responsible for their transportation to Gatlinburg, TN. Your hotel fees including taxes, breakfast, open bars, and events are included in your package.
13. Will there be transportation to and from the events?
Yes, we provide complimentary transportation to and from all scheduled events from all of our hotels.
14. When are the payments due?
Deposit August 5th $200
2nd Payment September 16th $100
3rd Payment October 14th $100
Final Payment December 4th Balance
15. How do I make changes to my room?
Any changes to your room must be submitted via email, email@example.com. If you have a roommate(s) please include your roommate(s) in the email to make your change. We cannot make changes to your room over the phone. There must be documentation of all changes to your room. Only 1 name change can be made per room after September 16th. We cannot do any name changes after January 1st.